How many times has it happened to you while standing in a queue at a public place? After waiting for hours...finally you get to reach the window to buy that cinema ticket or order something at a jointor at DU admission counters. And then somebody comes and tries to reach for the counter from both sides of you...confidently putting his hand forward with some money. Damn...its so irritating.
I was at a HDFC bank the other day and was fascinated by their new system of queue. I dont know when did they start it as I myself visited the bank after many years. These days with the advent of internet banking and plastic cards...one doesnt need to go to the bank.
Anyhow...just similar to the drill at the security check up at airports, where one has to wait for his or her turn to be frisked, HDFC bank has put a ‘keep off’ line. Only one person is allowed beyond the line ...the person who is getting service at the counter. The next person in line is a good 4-5 feet from the counter...thus avoiding confusion and irritation at the service window.
It was nice to see how people behaved themselves. Perhaps its time to adopt something similar at serive windows in public places...bus stations, railway stations, ticket counters etc. May be its not so difficult to implement as we think it is.
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